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Improving Law Firm Efficiency by Helping Lawyers
No Meeting of the Minds: Lawyers and Technology
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Technologists have tried to understand the legal profession.
They have heard that lawyers routinely ask:
- “Where is the phone number I need?”
- "Do we have anything on collateral estoppel?”
- “What were my billables last month?”
- “When is the deadline?”
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Traditionally, the answers came from an assistant’s search through the office’s files.
Finding problems to solve, the technology industry has sold lawyers a variety of
products to obtain these answers more quickly.
While there may be an advantage in making the
assistant’s job easier, acquiring these
but these technologies has not improved the services rendered by the lawyer.
The failure is not the result of a flaw in the technology.
The disconnect between the technologist and the lawyer gives
little chance for a solution that can meet the needs of lawyers.
Lawyers thus must choose between nothing and a purchase that leads to an
ambiguous result.
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(c) 2009
Corpus Ethics Consulting, LLC
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